TK Maxx Customer Service Job Application

Updated Date: 17.09.2018

How to apply a TK Maxx Customer Service jobs, TK Maxx Customer Service open positions, TK Maxx Customer Service salary opportunities in detail from this article.

TK Maxx Customer Service Jobs

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the United States; and Winners, HomeSense and Marshalls in Canada. In 2016, TJX had over $33 billion in sales, more than 3,800 shops and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Salary and Location

Salary: after the job interview will be certain

Location: Watford, Greater London, GB

Job Application Online Process

Job Summary

Providing operational leadership for the TJX Europe Customer Service function, ensuring that the team is effectively set up to deliver exceptional service to all our customers across Europe.  Ensuring the business is aware of the impact that their decisions have on customers and that as consumer needs evolve that the team, processes and systems proactively evolve too

Key Responsibilities

Own the escalation process for the most serious customer issues (namely executive complaints), providing appropriate, quality and personalised responses, recording information and updating key systems as required to provide a clear audit trail

Leave all customers with a good impression of TJX Europe

Build strong relationships with key internal business partners (eComm, distribution, store ops), communicating relevant issues affecting customers, ensuring action is taken to resolve customer problems or systematic challenges

Manage a team of Customer Service Supervisors, ensuring they and their teams are delivering high quality customer service

Monitor and measure overall team performance, identify development areas and work with the appropriate Supervisors to implement action

Set individual objectives for all the team and provide regular feedback on performance, including to management level for staff evaluation and reward purposes

Drive continuous improvement of customer service by partnering with global peers on best practice, understanding wider industry developments and continuously driving to get the best out of our systems

Ultimate decision maker on team recruitment – ensuring that we have a succession plan, that we recruit the right people for the right roles but that we continue to operate a cost effective business model

Own the induction and training programme, ensuring our approach and materials are up to date and clear

Support Supervisors in delivering coaching to maintain and improve standards

Responsible for team’s adherence to customer confidentiality guidance, data protection legislation and risk procedures

Control levels of compensation and goodwill gesture payments across the team.

Overall responsibility for team achieving SLAs


Key Skills, Knowledge & Experience

Experience of front line customer service, ideally in a query based environment (rather than order-taking or sales)

Experience of managing people, ideally in a Customer Service environment, and ideally experience with managing a temporary staff base

An understanding of what makes great customer service and a desire to deliver it

Patience and the ability to empathise and build rapport with customers

Tenacity and willingness to own a problem through to resolution

Good communication skills, with excellent written and spoken English, good listening skills and strong numerical ability

Strong influencing skills, and being comfortable with being highly visible in the organisation

IT literate with good keyboard and internet skills

Happy to work in a rota system, and be able to work weekends and/ or evenings

Experience of working as part of a small dynamic team

How to apply for a job TK Maxx Customer Service

Job Application Form Printable PDF

You can download the TK Maxx Customer Service printable job application form from the bottom. Once your computer has downloaded the form, you can then fill it out and then print the form.

Click PDF

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