Updated Date: 17.09.2018
How to apply a TK Maxx Customer Service jobs, TK Maxx Customer Service open positions, TK Maxx Customer Service salary opportunities in detail from this article.
TK Maxx Customer Service Jobs
Variety and Challenge. Growth and Opportunity.
In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.
Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada. In 2016, TJX had over $33 billion in sales, more than 3,800 shops and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!
Salary and Location
Salary: after the job interview will be certain
Location: Watford, Greater London, GB
Job Application Online Process
Providing operational leadership for the TJX Europe Customer Service function, ensuring that the team is effectively set up to deliver exceptional service to all our customers across Europe. Ensuring the business is aware of the impact that their decisions have on customers and that as consumer needs evolve that the team, processes and systems proactively evolve too
Own the escalation process for the most serious customer issues (namely executive complaints), providing appropriate, quality and personalised responses, recording information and updating key systems as required to provide a clear audit trail
Leave all customers with a good impression of TJX Europe
Build strong relationships with key internal business partners (eComm, distribution, store ops), communicating relevant issues affecting customers, ensuring action is taken to resolve customer problems or systematic challenges
Manage a team of Customer Service Supervisors, ensuring they and their teams are delivering high quality customer service
Monitor and measure overall team performance, identify development areas and work with the appropriate Supervisors to implement action
Set individual objectives for all the team and provide regular feedback on performance, including to management level for staff evaluation and reward purposes
Drive continuous improvement of customer service by partnering with global peers on best practice, understanding wider industry developments and continuously driving to get the best out of our systems
Ultimate decision maker on team recruitment – ensuring that we have a succession plan, that we recruit the right people for the right roles but that we continue to operate a cost effective business model
Own the induction and training programme, ensuring our approach and materials are up to date and clear
Support Supervisors in delivering coaching to maintain and improve standards
Responsible for team’s adherence to customer confidentiality guidance, data protection legislation and risk procedures
Control levels of compensation and goodwill gesture payments across the team.
Overall responsibility for team achieving SLAs
Key Skills, Knowledge & Experience
Experience of front line customer service, ideally in a query based environment (rather than order-taking or sales)
Experience of managing people, ideally in a Customer Service environment, and ideally experience with managing a temporary staff base
An understanding of what makes great customer service and a desire to deliver it
Patience and the ability to empathise and build rapport with customers
Tenacity and willingness to own a problem through to resolution
Good communication skills, with excellent written and spoken English, good listening skills and strong numerical ability
Strong influencing skills, and being comfortable with being highly visible in the organisation
IT literate with good keyboard and internet skills
Happy to work in a rota system, and be able to work weekends and/ or evenings
Experience of working as part of a small dynamic team
Job Application Form Printable PDF
You can download the TK Maxx Customer Service printable job application form from the bottom. Once your computer has downloaded the form, you can then fill it out and then print the form.